Privacy Policy

Poor Man’s Offroad Depot

Effective Date: [02-23-2026]

1. Introduction

Poor Man’s Offroad Depot (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard information when you interact with us through our website, landing pages, invoices, communications, or in person.

By using our services or submitting your information, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

Name

Email address

Phone number

Billing address

Shipping address

Vehicle information (when voluntarily provided)

Purchase and service history

Payment Information

Invoices and payment processing are handled through Square. Payment information is processed and stored by Square in accordance with their privacy and security practices. We do not store full credit card numbers.

Marketing Preferences

If you choose to opt in, we collect and maintain records of your consent to receive marketing communications.

3. How We Use Your Information

We use personal information to:

Create and manage invoices

Process payments

Fulfill product and service orders

Provide customer service and support

Communicate regarding appointments or purchases

Improve our products and services

Send marketing communications when you have provided consent

Provide educational and promotional content related to vehicle upgrades

We retain personal information for legitimate business purposes and for marketing communications only when permitted by applicable law.

4. Marketing Communications

Email Communications

If you opt in to receive marketing emails, we may send you:

Promotions and special offers

Product updates

Installation guidance

Upgrade recommendations

Educational content

All marketing emails include:

A clear unsubscribe link

Our physical mailing address

You may opt out at any time by clicking the unsubscribe link or contacting us directly. We honor unsubscribe requests promptly.

SMS / Text Message Communications

We may offer SMS (text message) communications now or in the future. SMS messages will only be sent to individuals who have provided appropriate consent where required by law.

If you opt in to receive SMS messages:

Message frequency may vary.

Message and data rates may apply.

Consent to receive SMS messages is not a condition of purchase.

You may opt out at any time by replying STOP.

For assistance, reply HELP or contact us at [[email protected]].

We maintain records of SMS consent where required and honor opt-out requests promptly.

5. Sharing of Information

We do not sell, rent, trade, or share your personal information with third-party data brokers.

We may share personal information only with trusted service providers that assist us in operating our business, including:

Payment processing providers (e.g., Square)

Marketing automation and CRM platforms

Email and SMS communication platforms

Website and landing page hosting providers

Technology and IT service providers

These service providers process information solely on our behalf and under our instructions. They are not permitted to use your information for their own independent marketing purposes.

We remain responsible for ensuring that your information is handled in accordance with this Privacy Policy.

6. Data Retention

We retain personal information for as long as necessary to:

Fulfill the purposes described in this policy

Comply with legal obligations

Resolve disputes

Enforce agreements

Marketing data is retained while you remain subscribed or until you request removal.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure.

8. Data Breach Notification

In the event of a data breach involving personal information as defined under applicable law, including North Carolina law where applicable, we will provide notice to affected individuals as required by law.

9. Your Rights and Choices

You may:

Opt out of marketing communications at any time

Request access to your personal information

Request correction of inaccurate information

Request deletion of your information where legally permitted

To make a request, contact us at:

[[email protected]]

10. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

11. Third-Party Links

Our website or landing pages may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

12. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact Information

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Poor Man’s Offroad Depot

7226 Harrisburg Road

Suite D

Charlotte, NC 28215

[email protected]

704-281-6060